Refund policy

Welcome to NovaShopping. We value our customers and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully.

Return Policy

  • Customers can request a return within 5 days of receiving their order.
  • Products must be:
    • Unused and in original condition
    • Packed in original packaging
    • Free from damage caused by the customer

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products
  • Products without original packaging
  • Customized or special-order items

Refund Process

  • Once we receive and inspect the returned item, we will notify you about the refund approval status.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued through the original payment method or bank transfer, depending on the case.

Exchange Policy

  • If you receive a defective or wrong product, we can arrange an exchange subject to stock availability.

Contact Information

If you have any questions regarding returns or refunds, feel free to contact us:

Thank you for shopping with NovaShopping.